🔄 Refund & Returns Policy

Last updated: October 30, 2026

Our Refund & Returns Policy

At Abraflod Phythotherapy Ltd, your satisfaction is our priority. We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unopened, unused, and in original packaging.
• Proof of purchase (order number or receipt) is required.
• Perishable or opened health supplements cannot be returned for hygiene and safety reasons.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

How to Initiate a Return

• Contact us via WhatsApp or email with your order number and reason for return.
• We will provide return instructions and a confirmation within 24 hours.
• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.

Non-Refundable Items

• Opened or partially used products
• Products purchased during clearance or flash sales (marked as final sale)
• Consultation bookings (see our Terms & Conditions)

Contact Us

For any refund queries, please reach out via WhatsApp or email us at abraflodphytotherapyltd@gmail.com. We aim to resolve all issues within 24 hours.